Ordering & Shipping
Where do you ship to?
We currently ship only within the U.S. Stay tuned for international shipping in the future!
How long does shipping take?
Standard Shipping: Typically 5–7 business days after processing.
Expedited Shipping: 2–3 business days for faster delivery.
What should I do if my package is lost or damaged?
If your package is lost or damaged, please contact us within 7 days of receiving your shipment confirmation. Retain all packaging materials and take photos of the damage for claims processing.
Can I modify or cancel my order?
Once an order is placed, modifications or cancellations may not be possible as it may have already been processed or shipped. However, if you require any assistance, please feel free to reach out within 24 hours of placing your order, and we will do our best to assist you.
Returns & Exchanges
What is your return policy?
We accept returns within 90 days to give customers ample time to test for allergies and ensure full satisfaction, even if the item has been worn. Items must be in good condition, free from significant damage beyond normal wear and tear.
How do I start a return?
Log in to your account and navigate to the "Request a Return" page.
Select the order and the items you wish to return.
Choose a return reason and add any notes.
Click "Request Return".
If approved, you’ll receive a return shipping label via email.
Are there any return fees?
Yes, a $7.00 shipping fee will be deducted from your refund to cover return shipping costs.
How do exchanges work?
If you’d like a different size, color, or style, submit a return request and select the exchange option. Once we receive your original item, we’ll process and ship the exchange.
Product & Material Information
Are your earrings safe for sensitive ears?
Yes! Our earrings are crafted with implant grade titanium (F-136 titanium) has extremely low allergy rates at <0.6%, making it one of the most biocompatible metals available. In comparison:
- Surgical Steel: allergy rate at 10-20% (contains nickel)
- Sterling Silver: 15-20% (tarnishes, causes irritation)
- 14K/18K Gold: 10-15% (alloyed with nickel, copper, zinc)
- Brass & Copper: 20-30% (oxidizes, stains skin)
For sensitive skin or metal allergies, F-136 titanium is the safest and most durable option for everyday wear.
Are your earrings safe for new piercings?
Yes! Implant-grade titanium (ASTM F-136)is one of the safest materials for new piercings. It is100% nickel-free, hypoallergenic, and biocompatible, reducing the risk of irritation or infection.
What’s the difference between titanium and surgical steel?
Implant Grade Titanium is 100% nickel-free, with an allergy rate of <0.6%, making it the safest choice for sensitive ears. It’s lightweight, corrosion-resistant, and used in medical implants.
Surgical steel contains 10-14% nickel, with an allergy rate of 10-20%, which may cause irritation for sensitive skin.
For metal allergies, titanium is the superior choice.
What’s the difference between implant-grade titanium (F-136) and pure titanium?
Implant-grade titanium (ASTM F-136) is a medical-grade alloy with added aluminum and vanadium, making it stronger, more durable, and corrosion-resistant while remaining 100% hypoallergenic.
Pure titanium is softer and more prone to scratches, making it less ideal for long-term jewelry wear.
While both are nickel-free, implant grade titanium offers superior strength, polish retention, and long-term comfort.
Do you offer different post lengths?
Yes! Each earring comes with both 6mm and 8mm posts to ensure a perfect fit:
- 6mm posts – Best for thinner earlobes, cartilage, helix, and tragus piercings.
- 8mm posts – Ideal for thicker earlobes.
Pease let us know if you need additional sizes, and we will do our best to accommodate your request!
Wearing & Care Instructions
Can I wear my earrings in water?
Yes! Implant grade titanium (F-136 titanium) is waterproof and corrosion-resistant, so you can wear your earrings while showering, swimming, or exercising. However, for gold-coated styles, prolonged exposure to water may affect the coating over time.
Can I sleep with my earrings on?
Yes! Our flat-back design makes them comfortable to wear while sleeping, reducing irritation and pressure on piercings.
How should I store my earrings when not in use?
Keep them in a dry, soft jewelry pouch or box to prevent scratches.
Store gold-coated pieces separately to maintain their finish.