Refund policy
We want you to love your jewelry. Here's a quick overview. Details are below.
| Situation | What you can do | Cost to you |
|---|---|---|
| Not quite right for you | Refund or store credit within 30 days | $7 for refund · Free for store credit |
| Need a different post length | Keep your earring and order the other length | $4, postage on us |
| 30-Day Comfort Guarantee: your ears feel any sensitivity or irritation | Full refund or store credit, your choice | Free |
| Arrived with an issue: damaged, defective, incomplete, or not what you ordered | Refund or replacement, report within 7 days | Free |
Ordering for the holidays? For orders placed between November 15 and December 24, all 30-day windows in this policy (returns, a different post length, and the 30-Day Comfort Guarantee) extend to January 31.
Returns
Request a return through our Return Portal within 30 days of delivery. Items must be unworn, clean, and in their original packaging.
You can choose:
- Refund to your original payment method. A $7 return shipping fee will be deducted.
- Store credit, with no return shipping fee. Store credit is valid for 7 years from the date it's issued.
Please ship your return within 14 days of approval. Refunds are issued once we receive and inspect your return, and may take up to 10 business days to appear, depending on your bank. Refunds are for the amount paid for the item. Original shipping charges are non-refundable.
Exchanges
We don't offer direct exchanges. For a different style, size, or color, return your item for store credit (no fee) and place a new order. For a different post length, see below.
Need a Different Post Length?
Keep your earring. Order the other post length here for $4, and we'll cover the postage as a courtesy.
- Available within 30 days of delivery of your original order, one post per earring purchased.
- Ships by standard mail without tracking.
- If it hasn't arrived within 10 business days of shipping, contact us and we'll resend it once at no charge.
- Posts ordered this way are final sale.
30-Day Comfort Guarantee
We put care into every design and choose implant-grade titanium with one goal in mind: keeping sensitive ears happy. But every ear is different. If you experience any sensitivity within 30 days of delivery, we're here to help.
Simply submit a request through our Return Portal and choose a full refund or store credit.
- We'll take it from there by reviewing your request and following up.
- If your earrings need to be sent back, return shipping is on us.
- One comfort claim per customer.
Your comfort matters. If irritation continues, please check with your piercer or doctor.
Arrived With an Issue
If your order arrived damaged, defective, incomplete, or not what you ordered, submit a request through our Return Portal within 7 days of delivery. Include photos or a short video if it helps show the issue. Tell us whether you'd prefer a refund or a replacement. Please don't send the item back unless we ask.
Lost or Undelivered Packages
If your package is lost in transit or marked as delivered but not received, please see our Shipping Policy.
Not Returnable
- Gift cards
- Posts ordered for a different length
- Items marked final sale
Thank you for shopping with Titane Jewelry.