Refund policy

We want you to love your jewelry. You may request a return or exchange within 30 days of delivery, even if you’ve tried it on and find it doesn’t work for you.

Returns

• Visit our Return and Exchange Portal.
• Select Return, choose a reason, and submit your request.
• Items must be returned in good condition.
• Once approved, we’ll email you a return label and instructions if the item needs to be sent back.
• A $7 return shipping fee will be deducted from your refund.
• Refunds are issued to your original payment method and may take up to 10 business days to appear, depending on your bank.

Exchanges

• Visit our Return and Exchange Portal.
• Select Exchange and choose a different size, color, style, or product.
• Exchanges are free.
• After we receive and inspect the original item, we’ll process the replacement and email tracking information when it ships.

Damaged or Defective Items

• Submit a request within seven days of delivery through our Return and Exchange Portal.
• Select Return and choose Items Arrived as Damaged or Defective.
• Upload clear photos or video and tell us whether you prefer a refund or a replacement of the same item. 
• We will review your request and inform you with next steps. Please don’t send the item back unless instructed.

 

Thank you for shopping with Titane Jewelry.