Shipping policy
Shipping Policy
Thank you for shopping with us! We want to ensure that your experience is as smooth as possible. Please read the following information regarding our shipping process:
Processing & Prep Time
- Items marked as "Ship in 2 Business Days": These products will be prepared and ready for shipment within 2 business days of order confirmation. You will receive a tracking number once your order has shipped.
- Items marked as "Ship in 3 Weeks": These products have a longer preparation time due to their customization or other special processing. Please allow up to 3 weeks for preparation before your order is shipped. We will notify you when your order has been shipped and provide tracking information.
Shipping Time
- Standard Shipping: Typically 5–7 business days for domestic orders, depending on your location.
- Expedited Shipping: 2–3 business days for domestic orders.
- Please note that delivery times are estimates and may vary based on weather, customs processing, or other unexpected delays.
Packaging
- All jewelry items are carefully packaged in a secure, eco-friendly box, perfect for gifting.
- If you'd like to include a special message or need custom packaging, please reach out to us before placing your order.
Lost or Damaged Shipments
- If your package is lost or damaged during shipping, please contact us within 7 days of receiving your shipment confirmation. We will assist you in resolving the issue as quickly as possible.
- Please retain all packaging materials and take photos of any damage to the items, as this will help with claims.
Order Modifications
- Once an order is placed, we may not be able to modify or cancel it. However, if you need assistance, please reach out to us within 24 hours of placing the order.
Contact Us If you have any questions regarding shipping, please visit our contact page.
Thank you for supporting our business. We appreciate your trust in our jewelry!